Frequently Asked
Questions

Creating a deamjili account is quick and straightforward. Click the deamjili Login link in the navigation menu and select the registration option. Fill in your basic details — name, email address, and a secure password. You will then be asked to verify your age and complete our Know Your Customer (KYC) process by submitting a valid Philippine government-issued ID such as a PhilSys National ID, passport, or driver's licence. Once verified, your account will be activated and you can start playing immediately.

The minimum age to register and play at deamjili is 21 years old, in strict compliance with Philippine gaming regulations. We verify the age of every player during the KYC process. Any account found to belong to a player under 21 will be immediately suspended and any associated funds will be forfeited. We take this rule very seriously to protect young Filipinos from the potential harms of gambling.

No. Each player is permitted to hold only one active deamjili account. Creating multiple accounts — whether under the same name or different names — is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances. If you have forgotten your login credentials, please use the password recovery option or contact our support team at [email protected].

KYC (Know Your Customer) verification is required before you can make your first withdrawal. To complete KYC, log in to your deamjili account and navigate to the verification section. You will need to upload:

• A clear photo or scan of a valid government-issued ID (PhilSys ID, passport, or driver's licence);
• A selfie holding your ID;
• Proof of address (utility bill or bank statement dated within the last 3 months) if requested.

Our team typically reviews KYC submissions within 24 hours. You will receive an email notification once your account is fully verified.

Click the "Forgot Password" link on the deamjili login page. Enter the email address associated with your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email within a few minutes, please check your spam or junk folder. If you are still having trouble, contact our 24/7 support team via live chat or at [email protected].

deamjili supports a wide range of payment methods popular with Filipino players:

• E-wallets: GCash, PayMaya
• Banks: BPI, BDO, Metrobank
• Instant Transfer: Instapay

All transactions are processed in Philippine Peso (PHP / ₱). We are constantly working to add more payment options for the convenience of our players across Manila, Cebu, Davao, and the rest of the Philippines.

The minimum deposit at deamjili is ₱100 for e-wallet methods (GCash, PayMaya) and ₱500 for bank transfers (BPI, BDO, Metrobank, Instapay). There is no maximum deposit limit for verified accounts, though very large deposits may require additional verification for security purposes.

Deposits via GCash and PayMaya are credited to your deamjili account instantly in most cases. Instapay transfers are typically credited within a few minutes. Bank transfers (BPI, BDO, Metrobank) may take up to 1 business hour depending on your bank's processing times. If your deposit has not reflected after 2 hours, please contact our support team with your transaction reference number.

deamjili does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. GCash and PayMaya deposits to deamjili are generally fee-free on the player's end.

Withdrawal processing times at deamjili depend on your chosen payment method:

• GCash & PayMaya: Typically within 1 hour after approval;
• Instapay: Usually within 1–3 hours;
• BPI, BDO, Metrobank: Up to 24 hours on business days.

All withdrawal requests are reviewed by our finance team before processing. Requests submitted during peak hours or on weekends may take slightly longer. You will receive an email notification once your withdrawal has been approved and sent.

The minimum withdrawal amount at deamjili is ₱200 for e-wallet methods (GCash, PayMaya) and ₱500 for bank transfers. Please ensure your account is fully KYC-verified before submitting a withdrawal request — unverified accounts are not eligible to withdraw funds.

Common reasons for withdrawal delays or rejections include:

• Your KYC verification is incomplete or pending review;
• You have an active bonus with wagering requirements that have not yet been met;
• The withdrawal amount exceeds your current verified limit;
• Our security team has flagged the transaction for additional review;
• Incorrect bank account or e-wallet details were provided.

If your withdrawal has been pending for more than 24 hours, please contact our support team at [email protected] with your transaction ID for assistance.

deamjili offers a range of bonuses and promotions for Filipino players, including welcome bonuses for new members, reload bonuses for existing players, free spins on selected slot games, cashback offers, and special seasonal promotions tied to Philippine holidays and events. Check the promotions section of your deamjili account regularly for the latest offers — new promos are added frequently.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from that bonus. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets before the bonus funds become withdrawable. Each bonus at deamjili has its own specific wagering requirements, which are clearly stated in the bonus terms. Always read the bonus terms before claiming any offer.

Yes. If you no longer wish to complete the wagering requirements for an active bonus, you can forfeit it from your deamjili account settings or by contacting our support team. Please note that forfeiting a bonus will also remove any bonus-derived winnings from your account. Your real-money balance will remain unaffected.

deamjili offers a comprehensive library of online casino games designed for Filipino players, including:

• Slots: Hundreds of video slots from top providers with various themes and jackpots;
• Live Casino: Real-time live dealer games including baccarat, roulette, and blackjack via MT Live;
• Bingo: Online bingo rooms with multiple game variants and chat features;
• Lucky Dice: Fast-paced dice-based games with exciting multipliers;
• Table Games: Classic casino table games available around the clock.

New games are added to the deamjili platform regularly, so there is always something fresh to try.

Yes. The deamjili platform is fully optimised for mobile play. You can access all games directly through your mobile browser on Android or iOS without needing to download a separate app. The mobile experience is smooth, fast, and designed to work well even on slower mobile data connections — which is great for players gaming on the go across the Philippines.

Absolutely. All games on the deamjili platform use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and dice roll is completely random and independent of previous results. Our RNG systems are regularly audited by independent testing laboratories to confirm fairness and compliance. deamjili is committed to providing a transparent and fair gaming environment for every Filipino player.

deamjili uses 256-bit SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold or shared with third parties without your consent, except as required by law or our regulatory obligations. For full details on how we handle your data, please review our Privacy Policy.

If you suspect that someone has accessed your deamjili account without your permission, take the following steps immediately:

• Change your password right away using the account settings page;
• Contact our 24/7 support team via live chat or at [email protected] to report the incident;
• Request a temporary account freeze while the issue is investigated;
• Review your recent transaction history for any unauthorised activity.

Our security team will investigate promptly and take appropriate action to protect your account.

deamjili provides a full suite of responsible gaming tools available to all players at no cost:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit;
• Loss Limits: Define the maximum amount you are comfortable losing per period;
• Session Time Limits: Cap the duration of each gaming session;
• Reality Checks: Periodic on-screen reminders of your session duration and total wagers;
• Cool-Off Period: Take a short break of 24 hours up to 30 days;
• Self-Exclusion: Exclude yourself from the platform for 6 months or permanently.

All tools can be activated from your account settings. For more information, visit our Responsible Gaming page.

To activate self-exclusion, go to the Responsible Gaming section in your deamjili account settings and select the self-exclusion option. You can choose a minimum period of 6 months or opt for permanent exclusion. Alternatively, contact our support team at [email protected] and request self-exclusion directly — our team will process it immediately. During self-exclusion, your account will be suspended, all promotional communications will stop, and you will not be able to create a new account on the deamjili platform.

If you or someone you know is struggling with problem gambling, help is available. The Philippine Amusement and Gaming Corporation (PAGCOR) operates responsible gaming programmes and support resources for Filipino players. deamjili also encourages players to seek support from mental health professionals and community organisations. Remember: asking for help is a sign of strength. You can also reach our trained support team at [email protected] — we are available 24/7 and can help you activate any responsible gaming tool on your deamjili account immediately.